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We take you forward with our innovations
We take you forward with our innovations


Frequently Asked Questions

Your organization does not need to have an account to order but you need to be registered to place an order through our website.

Go to the ‘Login/Sign Up’ Tab on our site header and create your profile. If your organization does not have an existing account, you will need to Create and complete that process and then you can submit an order request.

In case of hazardous and regulated nature of some of the products, our personnel may need to review your order prior to shipping it to your location. You can expect a response from our office about your order for further clarification.

If you click on the ‘Login/Sign up’ tab on top of the page, you will be taken to the page that allows you to log in. Under the password field is a ‘Forgot Password?’ link. When you click on it, it will take you to ‘Reset Password Request’ page. Enter in your email address and click ‘send email.’ You will then receive a password recovery email. If this doesn’t work, please Contact us

For already placed orders, Contact us through email separately within 48 Hrs of placing the order.

In case of change in product pricing and shipment charges, same shall be communicated to you. Previous order need to be cancelled by you. Fresh order to be placed and differential amount to be paid for new order.

I case of new order to be placed for different location other than the registered one, create additional shipping address and use it for placing new order.

Yes, you can place the order from anywhere in the world except places prohibited by government/regulatory authority.

When you find the product you need, look for the ‘Pricing’ details associated with the product. Select the quantity that you need and click on the ‘Add to Cart’ Button. The ‘Add to Cart’ button is usually located below the ‘Pricing’ details for most products. To check if the product has been added to your cart, please go to the site header and click on the ‘My Cart’ icon.

You can also place the order through “Bulk Order” option please fill the necessary information and submit your query. We will revert with our quotation.

You will need to log in with a profile and create your company/organization’s purchasing account. Once you log in and select the ‘checkout’ button, the system will identify your shipping location and will provide you with accurate shipping costs.

If you wish to use your shipping account, kindly mention the same in the remarks and only base price of the product for the quantity will be billed.

We will send order confirmations via email. If you are currently not receiving order confirmations, please Contact us(marketing@innovassynth.com

Login to the site to see the orders you have placed. Go to the ‘Account’ tab on the site header and select ‘Your Orders’.

Once you have navigated to ‘Your Orders,’ the list of orders will indicate the status of the order. If the order status says, ‘In Process,’ you will need to open the order to see the status for each product in your order.

In order to save a cart, you will need to register on our website. Login to the site. To ‘save your cart,’ you must first add products to your cart and then select ‘Checkout.’ It will take you to the next page where you need to fill in complete details and confirm the order.

Please Contact us (marketing@innovassynth.com) if you have questions about a specific product.

If you have questions about your order, please contact Contact us (marketing@innovassynth.com). If you need an immediate response, please contact us by phone. Phone+91 - 2192 - 260100

Login to the site. Go to the ‘Account’ tab on the site header and select ‘Your Orders’ from the drop-down menu. Select the order for which you want to see an invoice. Open the order and on each product line Item, there will be an invoice link. If the order was shipped out on different dates, there will be multiple invoices for that order. Click on the invoice and it will open in a .pdf format. When you click within the document, on the top right, you will see the options to download the .pdf file or print it.

We accept the following credit cards - VISA, MasterCard, and American Express

Purchase Orders are accepted when linked to your company/organization’s account.

Our terms are advance payment, unless otherwise specified.

You may also please request our bank details through email for making offline payments and share payment details with us.

our customer representative will be available at contact us to assist you, should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.

Prior to returning any items, please Contact us (email id sales@innovassynth.om/marketing@innovassynth.com) to obtain material return authorisation (MRA) and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days of the issuance of the MRA.

We will do our best to fulfil requests to return material.