For the purpose of this Policy, the terms “you”, “your”, “User” or “user” refers to any natural or legal person who has visited the Platform and/or has agreed to or has enquired about opening an account and/ or initiated the process of opening an account on the Platform. The terms “Company”, “we”, “us” or “our” shall mean Innovassynth Technologies (India) Limited. The term “Services” refers to any services offered by us on the Platform, including, but not limited to, purchase of products listed on the Platform.
We have established this Policy to ensure that you understand what kind of personal information we may gather during your usage of our Platform and the associated, why we gather your information, how we use that information, when we might disclose your personal information, and how can you manage your personal information. We have adopted this Policy, in compliance with the provisions of applicable laws, to inform you of what information we collect from you through the Platform, how we collect the information, how we may use it and the steps we take to protect it.
Please read this Policy before using the Platform, buying products and services from us or submitting any personal information to us. This Policy is incorporated within, and is to be read along with, the Terms and Conditions which can be accessed by clicking here [insert link]. Any capitalized term used but not defined in this Policy shall have the meaning specified in the Terms and Conditions.
SCOPE OF POLICY:
Any natural or legal person who has visited the Platform, and/ or who may or may not have further agreed to initiate the process of opening an account with the Platform, shall come under the purview of this Policy. This comprehensive Policy has been prepared in keeping with the requirements of applicable law, including Section 43A of the Information Technology Act, 2000, Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the ‘SPDI Rules’) and Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
The Platform is intended only for access and use by individuals who are at least eighteen (18) years old. We do not knowingly collect personal information about children under the age of 18.
This Policy covers only information collected through the Platform. This Policy does not cover any other data collection or processing, including, without limitation, collection conducted offline, through any other products or services offered by us that do not display a direct link to this Policy, or by other companies at any third-party sites we may link to.
By using the Platform, you accept the practices described in our Policy. If you do not agree to the terms of this Policy, please do not use the Platform. We reserve the right to revise the terms of our Policy from time to time without notice. Your continued use of our Platform following the changes shall be construed as your acceptance to the modified terms. If we intend to apply the changes to this Policy retroactively or to personal information already in our possession, we will notify you of the modifications or amendments. We suggest that you periodically consult this Policy.
COLLECTION, USE AND DISCLOSURE OF YOUR NON-PERSONAL INFORMATION:
Company may from time to time collect information which are of a non-personal nature. For the purpose of this Policy, “Non-Personal Information” means and includes any information that does not reveal your specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information etc. Our Platform gathers some information automatically when you visit the Platform and stores it in log files. We may collect certain information about your computer or other electronic device through which you have accessed the Platform to facilitate, evaluate and verify your use of the Platform. Please be aware that while this information may not be personally identified by itself, it may be possible to combine it with other data to personally identify individual persons. Such information shall be collected to provide a better experience for out Platform and the associated services.
COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION:
Company may or may not collect your personal information to provide the Services on the Platform. For the purpose of this Policy, “personal information” is defined as any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. “Sensitive personal data or information” of a person shall mean personal information about that person relating to:
(i) your user name and passwords;
(ii) financial information such as bank account or credit card or debit card or other payment instrument details;
(iii) your postal address, billing address, email address or other related information;
(iv) physical, physiological and mental health condition;
(v) any registration or business license number;
(vi) KYC details;
(vii) biometric information and contact number;
(viii) your geographic location;
(ix) internet protocol address;
(x) any detail relating to the above as provided by body corporate for availing service; and
(xi) any of the information received above by a body corporate for processing, whether stored or processed under lawful contract or otherwise:
Provided that, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information.
We may collect your personal information periodically when you use or transact on the Platform. We do need to collect some personal information that is essential in order to provide the Services on the Platform.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on the Platform. We may identify and use your Internet Protocol (“IP“) address to help diagnose problems with our server, and to administer the Platform. Your IP address is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). You may complete such surveys at your own discretion. We use this data to tailor your experience on the Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
We may use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, inform you about services and updates, customize your experience, detect and protect us against error, fraud and other criminal activity, enforce our Terms and Conditions, and as otherwise described to you at the time of collection.
You represent that the Personal Information you provide to us from time to time is and shall be correct, current and updated and that you have all the rights, permissions and consents to provide such information. Your right of sharing/providing the data/ information and Company’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third -party agreement, laws, judgments, orders or decrees to which you may be subjected to.
SAFETY OF YOUR PERSONAL INFORMATION:
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. All Your information is maintained by us in electronic form on its equipment, and on the equipment of our employees. User information may also be converted to physical form from time to time. We make all User information accessible to our employees only on a need-to-know basis and bind all such employees to strict confidentiality obligations.
Notwithstanding the above, Company shall not be responsible for any breach of security or for any actions of any third parties that receive Users’ personal data or events that are beyond the reasonable control of Company including, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, breach of security and encryption, poor quality of internet service or telephone service etc.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION:
We only keep your personal information for as long as may be necessary. This period shall vary depending on how we use your information in accordance with this Policy. If we no longer need your personal information, we will delete it or anonymize it by removing all details that identify you.
However, if necessary, we may keep your personal information to comply with a legal, accounting, or reporting obligation, or for archiving purposes in the public interest, scientific, or historical research, or statistical purposes.
DISCLOSURE OF COLLECTED INFORMATION:
Company will not share your information or data with judicial, administrative or regulatory entities unless such disclosure is requisitioned under any Indian law or by judicial decree.
Company may, at its sole discretion, share your information as it deems necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms and Conditions.
Company reserves the right to share your information with our service providers to help us fulfil your product orders, process payments, provide customer service, enhance, and personalize your experience with us, deliver our advertisements, conduct market research, or provide vital back-office services. Our service providers may receive your name and contact information, payment information, information about purchases you have made, cookies and other device identifiers, IP address, and website browsing activity. These service providers are only allowed to use your information in connection with the specific service they provide on our behalf.
Company may share your information among our parent, subsidiary, associates, or affiliates of our Company and our network of authorized agents, distributors, and resellers for purposes described in this Policy.
TRANSFER OF COLLECTED INFORMATION:
Company does not share any of your information with third parties except: (i) with respect to providing the information or services that you have requested earlier; or (ii) or with your express permission for sharing such information.
Under no circumstances will we sell or rent your sensitive personal information to anyone, for any reason, at any time. Company has taken best and reasonable steps to ensure prevention of any unauthorised disclosure of your sensitive personal information.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION:
You always retain the right to withhold personal information from us, with the understanding that your experience of our Platform may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use, and disclose it in accordance with this Policy. You retain the right to request details of any personal information we hold about you.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
LINKS TO OTHER SITES:
Our Platform may link you to other websites and platforms that may collect personally identifiable information about you including sensitive personal data. Company does not accept any responsibility for the privacy practices or the content of those linked websites and platforms and the User shall access them at their own risk.
PLATFORM SECURITY PRECAUTIONS:
Our Platform maintains its system in accordance with industry standards and best practices to reasonably secure the information of its Users, as enumerated below:
Harmonized structure of entire organisational functions through SAP S4 HANA, most reliable and secured ERP system.
Best-in-class productivity apps with secured cloud based mailing services with Advance Threat Protection
SSL Certificate & Security Audit:
All our sited are protected with SSL Certificates i.e. https:// and as a standard practice we perform yearly IT Infra & data security audit through third party authorised security firm or consultant.
Data Loss Prevention (DLP):
Ensures confidential data is tracked and allowing only authorised data can be sent or received through communication.
Virtual Private Network (VPN):
Secured connection of two nodes, especially, user is connecting from outside secured network.
Website monitoring tool ensuring early detection of vulnerabilities, malware, monitors blacklists, weeds out viruses and ensure site is not hacked in any circumstances.
However, no data transmission over the internet can be guaranteed to be 100% secure. We have put in place stringent security measures as per the industry best practices to protect the loss, misuse, and alteration of the information under our control. If you believe that your user account has been compromised in any way, please change your password and contact us immediately for further assistance.
The Platform and the elements that comprise it (such as marks, images, text, videos, etc.) are protected by intellectual property rights. The development of this Platform represents a significant investment and work in common on the part of our teams. For this reason, except as expressly stipulated herein, we have not granted you any right other than that of consulting and using the Platform for your strictly personal and private use. All use, reproduction or representation of the Platform (in whole or in part) or of the elements which comprise it, on any media whatsoever, for other purposes, including, but not limited to, commercial purposes, is not authorized. On an exceptional basis, we may expressly authorize you to reproduce and/or represent all or part of the Platform, on certain media.
We may occasionally update this Policy and such changes will be posted on the Platform. If we make any significant changes to this Policy, we shall endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your registered email address and where required by applicable law, we shall obtain your consent. To the extent permitted under the applicable law, your continued use of our Platform and Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy. To make sure you are aware of any changes, please review this Policy periodically.
We use your information to provide the Services you request. To the extent to which we use your information to market products and services to you, we will provide you with the ability to opt-out of such use of information. We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
This Policy and your use of the Site will be governed by Indian law. Further, to the fullest extent permitted by law, neither we nor our subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Platform or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages. Our maximum liability shall be limited only to the extent of the order value of specific user. You agree that no claims or action arising out of, or related to, the use of the Platform or these terms and conditions may be brought by you more than one (3) months after the cause of action relating to such claim or action arose. If you have a dispute with us or are dissatisfied with the Platform, termination of your use of the Platform is your sole remedy. We have no other obligation, liability, or responsibility to you.
In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Rahul Kadam
Innovassynth Technologies (India) Ltd
Old Mumbai-Pune Road, Khopoli, Raigad-410203.